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Technology

Elagoon Technology & Resilience

We stick to high-tech use of business process in order to meet the new technology edge. Our focus is to improve the entire business process enabled by the upgraded technology and resilience services.
Elagoon help clients achieve vertical growth in business with the help of its unique solutions.

Technology Platforms

  • Award winning Contact Centre platform
  • Feature rich – ACD/IVR/PBX, blend inbound/outbound, voice logging, webchat, snoop, 3-way calling
  • Server infrastructure based on IBM and HP – platforms have 1:1 hardware back-up
  • 330 workstations with fully equipped computers and headphones

Connectivity

  • An array of internet and voice connectivity from multiple telcos
  • Broadband via optical link from ISP with protected fibre from building to local Pop
  • Back-up with VSAT and secondary VSAT (Primary via Hong Kong and Secondary via Singapore)
  • Global internet via optical submarine cable SEA-ME-WE-4
  • Multiple carrier relationships including Reliance Network, Aircel, 35 Mbps
  • UK provider gateway via 2 separate London data centers
  • UK DDI numbers provided at short notice-020/0800/0845

Power & Security

  • 24 hour instant UPS battery back-up
  • In-building diesel generator
  • Secure building – 24 hour manned security with secure swipe card access system
  • All staff are security vetted prior to employment
  • Constant monitoring of staff, server data and network firewall